Refund & Returns Policy
Thank you for shopping at Unclepharmacy.com. We are committed to ensuring the satisfaction of our customers with our products and services. Please read our policy regarding refunds and returns below.
1. General Policy
Due to the nature of our products, Unclepharmacy.com can only accept returns and process refunds under specific conditions. We encourage our customers to review their orders carefully before finalizing.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. Upon verification, we will arrange for a replacement to be sent to you without additional charges or offer a full refund to your original method of payment.
3. Returns
Due to health and safety regulations, we are unable to accept returns of prescription medications, opened over-the-counter medicines, or any health supplements. Unopened and undamaged non-medical items may be returned within 14 days of receipt for a full refund or exchange, provided that they are in their original packaging and condition.
4. Prescription Medication
All sales of prescription medications are final. Please ensure the accuracy of your prescription and consult with a healthcare professional before making a purchase.
5. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s). Refunds will be made to the original payment method. Shipping fees are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.
7. Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
For more information about our refund and returns policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@unclepharmacy.com or by mail using the details provided below:
Unclepharmacy.com, 350 HSIDC BARHI PHASE, 1, SONIPAT, HARYANA 131001